Cancellation & Refund Policy

Last updated: July 9, 2026

Cancellation by the Customer

If the Customer cancels a booking, the following refund rules apply to the booking deposit:

• 14 or more days before the charter date — full refund of the deposit,
• 7–13 days before the charter date — 50% refund of the deposit,
• less than 7 days before the charter date, or no-show — the deposit is non-refundable.

Cancellation due to weather or reasons attributable to the Provider

If the trip is cancelled due to unfavorable weather conditions or reasons attributable to the Provider, the Customer is entitled to rebook a new date or receive a full refund (100%) of all amounts paid.

Security deposit

The refundable security deposit is returned in full after the trip, provided no damage is found, within 3 business days.

Refund method

Refunds are made using the same payment method used for the original payment (including Stripe or bank transfer), within 14 days of the cancellation being accepted or the complaint being resolved.

Complaints

Complaints regarding cancellations or refunds can be submitted to kontakt@zrywnafale.pl and will be handled within 14 days.